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  • CALL OF DUTY TROUBLE GUIDE 

CALL OF DUTY MAIN PAGE CLICK HERE

Music Video Codes By VideoCodeZone

  Error Message:  "Couldn't Load Default.cfg"

 

If you try to run Call of Duty and receive the error message, "Couldn't Load default.cfg, this indicates that the program cannot find the "\main" directory that is essential to its proper function.  This error commonly occurs when you install the game with no directory specified.  For example, if you choose to install it to a hard drive or partition other than the C: drive (that is, D:,E:, etc.), but fail to specify a folder, the game will install everything to the root of the hard drive and the game will not launch.

 

If you want to install the game to a hard drive other than the default setting (C:), please make sure you specify a folder when choosing the other drive (i.e.: D:\Call Of Duty).

 

  Error message:  Hunk unable to allocate 128MB of memory

 

When a player attempts to launch Call of Duty with a full hard drive, the game will not launch and will display the above error message.  To resolve this situation, free up at least 200MB of uncompressed hard drive space to allow Call of Duty to function properly.

 

  Splash Screen Will Not Change From "Uninstall" To "Install"

 

Users who have uninstalled Call of Duty and chose to reinstall it may find that the installer splash screen will still stay "Uninstall" instead of "Install" upon relaunch.  To remedy this, use the Windows® search function to locate the "cod.ini" file in the Windows® folder and delete it.  IMPORTANT:  Do not delete any other files from this directory, as it may cause errors with other programs or the Windows® operating system.

 

  Launch Problems on nVidia® nForce2 Motherboards

 

Users who attempt to run the single player portion of Call of Duty on a machine with an nVidia® nForce2 motherboard may encounter an error message that states, "Please insert the correct CD-ROM and select OK to retry."  The error message will remain, even if the proper CD is in the drive.  The solution to this problem depends on your operating system:

 

Windows® 98, ME and XP users:

 

If you encounter this problem on Windows® 98, ME or XP, installing the latest nForce2 drivers (available from your motherboard manufacturer) will remedy the situation.

 

Windows® 2000 users:

 

There is a known incompatibility with Macrovision's SafeDisc® (the copy protection mechanism Call of Duty employs) and motherboards with the nForce2 chipset under Windows® 2000.  To remedy the situation, do the following:

 

1) Locate the "My Computer" icon on your computer and right-click it.

2) Choose the "Manage" option.

3) Once the Computer Management program launches, select "Device Manager."

4) In the Device Manager, double-click "IDE ATA/ATAPI Controllers."

5) Right-click on "nVidia nForce 2(TM) SPP/IGP ATA Controller" and select "Properties."

6) Click on the "Secondary Channel" tab.  If the Select Transfer Mode is set to "BIOS Default," click on the pull-down menu and select "PIO Mode."

7) Close all open windows and restart your machine when prompted.

 

Call of Duty should now launch without incident.

 

  Issues With Installer Properly Switching To Disc 2 During Installation

 

Some users may find that, when they insert Disc 2 of Call of Duty in their CD-ROM drive, it will try to bring up the splash screen and not allow the installer to continue.  If this happens, open your CD-ROM or DVD-ROM drive.  Hold down the Left Shift key.  Reinsert Disc 2 of Call of Duty and keep the Left Shift key depressed until the CD or DVD drive stops reading the CD.  This will disable the autoplay function of the drive and allow installation to proceed normally.

Issues with Sound Blaster® SB PCI512 sound card

 

If you are using a Sound Blaster® SB PCI512 sound card and enable 22 KHz quality sound, you will experience system slowdown.  Maintain a sound quality setting of 11 KHz for optimum performance with this sound card.

 

 Issues with EAX® Sound Provider

 

While using a sound card that supports EAX, you may experience occasions of loud sounds while using the EAX sound provider.  To avoid this, and the potential hazard of damaging your speakers, it is recommended that you avoid using a high speaker volume on your sound system in combination with a low Master Volume setting in the Options>Sound menu of Call of Duty.  Doing so may cause damage to your hearing or speaker hardware.

 

If possible, you should turn down your speaker volume on your sound system and turn up the Master Volume in the Options>Sound menu to get desired volume levels while playing the game.  If this is not possible, and you are experiencing the problem mentioned above, it is recommended that you switch sound providers in the Options>Sound menu to Miles Fast 2D Positional Audio.

 

 Missing Sound Effects on nVidia® nForce2 Motherboards and Windows® 98

 

Users who play Call of Duty on a machine with an nVidia® nForce2 motherboard and Windows® 98 may find that there are no in-game sound effects upon game launch.  Changing the Sound Quality setting (located in the "Options" menu under "Sound") from 44 kHz to 22kHz or 11kHz will restore sound effects in the game.

 Recommended Texture Settings for Video Cards

 

If you are experiencing performance or graphical anomalies, use the texture guidelines below, or select "Optimal System Settings" in the Game Options menu.  This may alleviate the problems you are seeing.

 

- Video cards with 32MB to 64MB of video RAM are able to use the Normal Character & General Textures settings.

- Video cards with 128MB of video RAM are able to use the High Character & General Textures settings.

- Video cards with 256MB of video RAM are able to use the Extra Character & General Textures settings.

 

* Video cards with 32MB of video RAM will see improved performance with the Low Character & General Textures settings.

IMPORTANT NOTE FOR ATI® RADEON VIDEO CARD USERS: 

Call of Duty was tested and certified to work on ATI® Radeon cards running the Catalyst 3.7 drivers.  Subsequent driver versions may cause unforeseen issues.

 

 ATI® Radeon 7200 Texture Corruption

 

Users playing Call of Duty on an ATI® Radeon 7200 video card, with settings to Low detail and 16-bit textures, may see black boxes appearing on distant textures.  They also may see graphical corruption on some textures.  These errors are specific to the Radeon 7200 video card.

 

 ATI® Radeon 7200 32MB Sky Texture Corruption at 1024x768 Resolution

 

Users playing Call of Duty on an ATI® Radeon 7200 32MB video card at an in-game resolution of 1024x768 may see corrupted or "blocky" sky textures in a few levels.  To remedy this, either play the game in Safe Mode, or reset your system settings to "Optimal."  These errors are specific to the Radeon 7200 32MB card.

 

ATI® Radeon 8500 64MB Blinking/Dropping Textures

 

Users playing Call of Duty on an ATI® Radeon 8500 64MB video card, with settings on low detail, may see distant textures dropping out in the Stalingrad level.  They also may see certain textures "blink" out when they shoot at them (such as train wheels).  These errors are specific to the Radeon 8500 64MB card.

 

 ATI® Radeon 9000 Texture Popping

 

Users playing Call of Duty on an ATI® Radeon 9000 video card may see occasional texture popping, especially on the "Sewer" and "Dam" levels.  These errors are specific to the Radeon 9000 card.

 

Switching Texture Quality on ATI Radeon 9000 Causes Texture Corruption

 

In very rare instances, users playing Call of Duty on the ATI® Radeon 9000 card that switch the quality of in-game textures to 32-bit while in a level with water causes the water textures to corrupt or disappear.  If this problem occurs, restart the game to restore full texture display function.

 

 Matrox® Parhelia Missing Geometry & Light Flickering

 

Matrox® Parhelia users may find parts of some levels missing geometry.  This is due to the Parhelia not drawing in-game fog effects, which is causing the graphical anomalies.  Parhelia users may also experience light flickering on textures and the player gun model on various levels of the game.

 

 Matrox® Parhelia Users Switching To Windowed Mode In-Game

 

When a user playing Call of Duty on a Matrox® Parhelia video card attempts to switch from windowed mode to full-screen mode (or vice versa) while in the middle of a game, it may cause graphical corruption (a "hall of mirrors" effect) around the main game window.  To avoid this, choose either full-screen mode or windowed mode from the shell when a game is not in progress.

 

 nVidia® GeForce4 Full-screen Color Issues

 

nVidia® GeForce4 users may experience washed out or otherwise unappealing texture quality when playing the game with High character and general textures settings, 32-bit textures in full screen mode.  If you experience this, adjust the "Image Settings" slider in the GeForce4 settings menu all the way to "Quality" in order to remedy the situation.  You can do the following:

 

1) Right-click on the desktop and select "Properties."

2) Choose the "Settings" tab.

3) Click the "Advanced" button.

4) Select the "GeForce4" tab.

5) Select the "Performance & Quality Settings option from the side menu.

6) Adjust the "Image Settings" slider away from "High Performance" and over to "Quality."

7) Click OK to save your changes and restart Call of Duty.

MULTIPLAYER & INTERNET ISSUES

 

1.  Problems Finding Internet Games

 

If you are having problems seeing servers in the Multiplayer Join Server screen, please make sure that you have checked the following before contacting customer support.

 

A.) Make sure that you are connected to the Internet (through either a Local Area Network, dial-up connection, etc.).  You must connect to the Internet before starting the game.

 

B.) Once you have connected to the Internet and started the game, select the Join Server option from the main menu and click the Source button in the upper left portion of the screen until you see the word Internet.  Once you have selected Internet as the source, click the Refresh List button to the right of the Source button.

 

C.) If you are running firewall software on your system, such as ZoneAlarm®, please refer to the "Issues When Using Firewall Software" section below.

 

2.  Issues When Using Firewall Software

 

If you are using firewall software such as ZoneAlarm® and you are experiencing problems, make sure your firewall software is set to allow UDP packets on port 28960.  Call of Duty uses this port for connection, message of the day, server browsing, and so forth.

 

In general, we do not advise setting up a Call of Duty server on a machine that is also either a NAT server (such as Microsoft's Internet Connection Sharing) or set up with ipForwarding for a Local Area Net (LAN) onto the Internet. These machines see clients on your LAN as different addresses from the Internet and thus you cannot authorize these clients.

 

NOTE:  Activision Customer Support does not support playing multiplayer through firewalls or shared connections.

 

3.  The Game Freezes When Selecting Multiplayer

 

This will sometimes occur if you are not connected to the Internet before selecting multiplayer, and your Internet Service Provider uses "Auto Dial" to connect to the Internet.  Auto Dial is a feature that brings up a dialogue box whenever using Internet applications without being connected to the Internet, the dialogue box will prompt the user to connect to the Internet and ask for their user name and password.

 

If you use Auto Dial, please make sure you are connected to the Internet before starting Call of Duty to prevent your system from hanging.  Contact your Internet Service Provider for more information regarding Auto Dial as it may affect your account and connection.

 

4.  What Are the Map Names for Multiplayer?

 

If you are running a dedicated server for multiplayer, you can use the filenames listed below to load the corresponding maps for your server.  Maps can be loaded by typing directly into the server console on the host machine, or via the "\rcon" command for remote servers.  To load a map the server must execute the "map <filename>" command.

 

Map Name = File Name

 

Brecourt = mp_brecourt

Carentan = mp_carentan

Chateau = mp_chateau

Dawnville = mp_dawnville

Depot = mp_depot

Harbor = mp_harbor

Hurtgen = mp_hurtgen

Pavlov = mp_pavlov

POW Camp = mp_powcamp

Railyard = mp_railyard

Rocket = mp_rocket

Ship = mp_ship

 

NOTE:  mp_chateau and mp_ship do not support the Search & Destroy multiplayer game type.

 

5.  Problems Playing Multiplayer with More Than 32 People

 

The multiplayer maps created for Call of Duty do not support more than 32 players on a server, or more than 16 players per team, with the exception of the Behind Enemy Lines game type.  The maps have limited spawn points available.  With more than 16 players on a team, you will experience instances of telefragging (causing them to have to respawn).

 

If you are operating a server with more than 32 people, or more than 16 per team, do so at your own risk.

 

6.  Game Type Server Settings are Erased When Changing Game Types in Multiplayer

 

When you change the game type from the Start Server screen, the settings under the Game Type Settings menu will be reset without warning.  This was done to prevent bad configurations from occurring.  Server settings vary for each game type.

 

7.  Problems Adding IP Address to Favorites List

 

To get a server into your Favorites list, set the "Source" in the server browser to "Favorites" and then select "New Favorites, and enter the server information.

 

8.  Locking Out a Game Using Password Feature

 

If the "Password" field is blank in the Start New Server screen, the server will not check for a password.  If it is not blank, the server will use the password listed in the field.  If you wish the server to have a password, you should type one in; if not, do not enter one, or delete it if you have set one before.

 

9.  Host is booted on a password protected listen server

 

If you are running a listen server with a password, you may encounter the server being booted after a Call Vote. To work around this issue, before the vote, do the following:

1. Display the console by hitting `.

2. Type "\password <server password>" where server password is the password you have set for the server.

 

10.  Hosting Multiplayer on Dialup

 

Activision does not support hosting games on a dialup Internet connection.

 

11. Playing Multiplayer on Dialup

 

If you are playing Call of Duty multiplayer on a dialup modem, please note that you are limited to playing games with a maximum of 8 players due to the limited amount of bandwidth available on a dialup connection.

 

Hosting Multiplayer on a DSL server

 

If you are hosting a Call of Duty Multiplayer game on a DSL server, you will be limited to a maximum of 8 clients due to the limited bandwidth available on a DSL connection.

Virtual Memory Warnings in Windows® 2000/XP

 

Users playing on machines using the Windows® 2000/XP operating systems that possess less than 600 megabytes (MB) of virtual memory may receive low virtual memory warnings.  To avoid these warnings, please make sure you set your virtual memory settings to at least 600 megabytes (MB).

 

To adjust your virtual memory settings, please do the following:

 

For Windows® XP systems:

1) Right click the My Computer icon.

2) Select Properties.

3) Select the Performance tab.

4) Select Virtual Memory.

 

For Windows® 2000 systems:

1) Right click the My Computer icon.

2) Select Properties.

3) Select Advanced.

4) Select Performance Options.

 

2.  Shift Key in Windows® 2000/XP Interrupts Game

 

If you press the Shift key 5 times consecutively in Windows® 2000 or Windows® XP the following message should appear:

 

"By pressing the SHIFT key five times you have turned on the StickyKeys feature in Windows® 2000 [or Windows® XP].  With this feature, you can lock down the CTRL, ALT, or SHIFT keys.  This is useful if you are unable to hold down more than one key at a time.

 

Click OK to turn this feature on.  If you do not want to use the feature, click Cancel.

 

<check box> Turn off keyboard shortcut for this accessibility feature.

 

<OK>

<CANCEL>

<SETTINGS>"

 

To avoid this happening in the future, click the Settings button on the window referenced above.  When the accessibility options screen appears, click the "Settings" button in the "Sticky Keys" portion of the window.  On the next window (should be labeled "Settings For Sticky Keys"), uncheck in the box that says, "Use shortcut, then click on "Apply, and close the windows.  The problem should not occur once the shortcut has been disabled.

 

3.  Windows® Key Interrupts Game in 2000/XP

 

If the Windows® key is pressed during game play, the Start Menu will interrupt the game.  Should this happen, simply press the Escape (Esc) key to close the menu and return to the game.  Unfortunately, there is no way to prevent this from happening again except by being careful not to hit those keys while playing.

 

4.  CTRL-ALT-DEL Freezes System On Windows® 2000

 

If the CTRL-ALT-DEL keys are pressed during game play, the screen will become corrupt and sometimes the system may become unstable.  Should this happen, simply press the Escape (Esc) key to return to the game or reboot the computer and refrain from trying to access the task manager while playing the game.

 

5.  Game Icons Are Missing From Start Menu And/Or Desktop In Windows® 2000/XP

 

When installing Call of Duty while logged into Windows® as a specific user, the game icons will only show up when logging in as that user.  For example, if you log into Windows® as "Joeuser", install the game, then log out and log back in as "Janeuser", the game icons will not show up.  If you wish to play the game, make sure you log into Windows® as the same user you were logged in as when you installed the game.

 

6.  Admin Rights Needed To Load and Play On Windows® 2000 or XP

 

If you are running Windows® 2000 or Windows® XP, you must have Administrator rights to properly install and play the game

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